Complaints Process

If you have a complaint, please contact us in the first instance by phone, personal visit, letter, email or via our website. We will respond within 48 hours and there is no charge for this service.

Michael Beuvink

E: mike@fsal.co.nz
P: 021 648 937

Andrea Beuvink

E: andrea@fsal.co.nz
P: 021 646 315

Head Office

P: 09 419 5440
If we are unable to resolve the complaint, we are members of a Dispute Resolution Service (as required by Law), which you may contact.

Financial Services Complaints Ltd

E: complaints@fscl.org.nz
P: 0800 347 257